
HOUSTON, TX — It’s 11 p.m. at the Bush Intercontinental Airport in Houston, and I’ve got nothing better to do than write a post. Except this time, it’s different. Usually, the rants here come at the expense of the Yankees. At the moment, I’d rather engage in a group hug with Posada, Jeter and Clemens than spend another dollar as a Continental Airlines customer.
Here’s the deal: I arrived at the airport today at about 11:30 a.m., with plenty of time to catch a 2 p.m. flight to Las Vegas. Except when I arrived, the “departures” screen didn’t show a gate assignment for my flight. That’s because the word “cancelled” was in the space usually reserved for that information. It was going to be a long day.
Three hours from now, a mere 12 hours after my initial flight was to leave, Flight 297 is supposed to depart Houston (2 am). That’s what Continental claims, anyway. But this airline is so oversized, so unfriendly, so misinformed and so absent when it comes to ambassadorship, that I’ll have to take their word for it, and like it.
In an experience that must be mimicked on one of the levels of hell, I had positioned myself as standby passenger #22 for earlier Flight 397, which was to leave at about 10 pm. I had a birds-eye view of the standby list, and could see the agents crossing off the names one by one as my name drew closer. The agents took a break to enter the plane and count remaining seats; 3 left. They called three more names, and that was it. If they had called 4 more names, I would have made that flight. That’s right. I was the bubble boy for today’s Continental Flight 397.
The prize? Four more hours in this airport. And the hope that Continental can deliver on its promise of a 2 am departure. Given the reason that a number of us are congregating in Vegas–to bet on the NCAA March Madness basketball tournament–it struck me as ironic that I had my own personal taste of the “bubble”. If omens exist, this surely can’t be a good one.
Now, part of the problems at Houston today related to weather problems around the country, and some high winds in Texas. OK, I get that. But after my standby flight was the slightest of misses, I asked the rep at Continental’s President Club if they might be able to do something nice–anything–in order to make the day feel a bit better. No dice. Couldn’t come into the club for the last hour it was open; couldn’t get a comped drink or peanuts; or some free online access. Couldn’t get a single gesture of goodwill. No way I’d run a business that way.
With lots of time to let my mind wander, I let it do just that. Before long, I had mentally constructed a top 10 list of the reasons why even the hated Yankees are better than Continental Airlines. Here it is:
10. When the weather forces the Yankees to cancel, they let you go home right away.
9. The Yankees master the laws of supply & demand, so that your right to have a beer isn’t decided by a standby list.
8. The Yankees have never overbooked a seat.
7. At a Yankee game, peanuts are a snack, not a meal.
6. The Yankees know that the quickest way to a destination is a straight line; when traveling from home plate to first base, they don’t “connect” in left field.
5. The Yankees don’t “check” your belongings at the stadium entrance, and then lose them.
4. On 26 occasions, the Yankees have figured out their profession well enough to be the best at it. 0 is a lower number than 26.
3. The Yankees win some, and they lose some. But they do win some.
2. If the sun went down at the ballpark, and the fans were there, and then the sun came up, and the fans were still there, the Yankees would understand something wasn’t right…
1. …and they wouldn’t blame the sun.
March 19th 2008 Posted to
Rants